Return Policy
Our vision is to create a better digital world.
Return Policy
Antminer Solution LTD provides this Return Policy to outline the conditions under which customers may return products purchased from antminer.website.
Products Eligible for Return
Eligible Items
- Brand-new miners purchased directly from Antminer LTD
- Unused, undamaged products
- Original packaging with all accessories
- Includes all manuals and labels
Not Eligible
- Used miners, not purchased directly from Antminer LTD
- May be damaged or refurbished
- Packaging incomplete or non-original
- Manuals, labels, or accessories missing
Return Request Timeline
Return Window
Standard Returns
Requests must be submitted within 7 calendar days of receiving the product
Late Requests
After this period may not be accepted unless verified manufacturer defect
How to Request a Return
Email Request includes:
- Order number and Product serial number with Reason for return
Review & Instructions
Our support team reviews your request and provides return instructions
Return Shipment
Product must be returned via authorized shipping method as instructed
Conditions for Return Approval
Original Condition
Antminer LTD products must be returned in original, unopened condition for general returns
Defective Items
Returns for defective or damaged items require verification by Antminer LTD or manufacturer
Incomplete Returns
Products missing packaging, accessories, or manuals may not be accepted or may incur restocking fee
Refunds for Returns
Inspection
Once returned product is received and inspected
Refund Issued
Refund issued to original payment method
Processing Time
Takes 5–10 business days depending on payment provider
Shipping Fees
Shipping fees are non-refundable, except for our error (wrong product, defective product, or shipping error)
Partial Refunds
Partial refunds may be issued if product is returned damaged, incomplete, or used
Non-Returnable Items
Used/Refurbished
Used or refurbished products
Services
Hosting or repair service fees
Customer Damage
Products damaged by misuse, negligence, or accident
Incomplete Products
Products missing packaging, accessories, or manuals
Contact Information
Company Address
Antminer LTD
Building 25, North Olympic Science & Technology Park
Baosheng South Road, Haidian District
Beijing, 100029, China
