Return Policy

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Antminer LTD

Return Policy

Last Updated: Yesterday

Antminer Solution LTD provides this Return Policy to outline the conditions under which customers may return products purchased from antminer.website.

01

Products Eligible for Return

Eligible Items

  • Brand-new miners purchased directly from Antminer LTD
  • Unused, undamaged products
  • Original packaging with all accessories
  • Includes all manuals and labels

Not Eligible

  • Used miners, not purchased directly from Antminer LTD
  • May be damaged or refurbished
  • Packaging incomplete or non-original
  • Manuals, labels, or accessories missing
02

Return Request Timeline

Return Window

Standard Returns

Requests must be submitted within 7 calendar days of receiving the product

Late Requests

After this period may not be accepted unless verified manufacturer defect

03

How to Request a Return

1

Email Request includes:

  • Order number and Product serial number with Reason for return
2

Review & Instructions

Our support team reviews your request and provides return instructions

3

Return Shipment

Product must be returned via authorized shipping method as instructed

04

Conditions for Return Approval

Original Condition

Antminer LTD products must be returned in original, unopened condition for general returns

Defective Items

Returns for defective or damaged items require verification by Antminer LTD or manufacturer

Incomplete Returns

Products missing packaging, accessories, or manuals may not be accepted or may incur restocking fee

05

Refunds for Returns

Inspection

Once returned product is received and inspected

Refund Issued

Refund issued to original payment method

Processing Time

Takes 5–10 business days depending on payment provider

Shipping Fees

Shipping fees are non-refundable, except for our error (wrong product, defective product, or shipping error)

Partial Refunds

Partial refunds may be issued if product is returned damaged, incomplete, or used

06

Non-Returnable Items

Used/Refurbished

Used or refurbished products

Services

Hosting or repair service fees

Customer Damage

Products damaged by misuse, negligence, or accident

Incomplete Products

Products missing packaging, accessories, or manuals

Contact Information

Company Address

Antminer LTD

Building 25, North Olympic Science & Technology Park

Baosheng South Road, Haidian District

Beijing, 100029, China

Support Email

Support@antminer.website